VPN Troubleshooting Mistake Messages

Q1 Mistake Message: Remote Host not reacting: or Unable to Solve the IP address of the Remote Server
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Reason: This indicates that the Contivity VPN Change never reacted to the connection effort. The issue can either be with the Contivity switch itself, (button might be down) or your device may be having a problem solving the IP address.
Action: Attempt sounding your destination name (Instance: VPN.something.com). If you received a message that says "Demand Timed Out" from the ping command, call your ISP to make sure that their DNS is functioning properly.
Q2 Error Message: Optimum number of sessions reached
How do VPNs work?
Cause: This suggests that the optimum number of users for the account you are using are currently browsed through.
Action: If you are the only user with VPN to your account, it is feasible to get this error if you rebooted a link immediately after losing the dial-up connection to your ISP. This is since the Contivity VPN Change uses up to one hr to identify that your link has been gone down and also log you off from your account.
Q3 Error Message: Login stopped working, Please speak with the switch log for further details
Cause: The User Call or the Password is wrong for the user name entered.
Action: Verify that the User Name you gone into is right and also retype the Password prior to trying the connection again.
Q4 Error Message: The physical connection has been shed
Reason: Your link to your ISP was detached.
Action: Re-establish your link to your ISP prior to you re-establish the Contivity connection to the remote network.
Q5 Mistake Message: The protected Contivity link has been shed
This message can result because of a variety of different reasons, as well as there are numerous suggested activities you can require to attempt and also re-connect.
Cause( s):.
If you obtain this error prior to the client connects after that something is obstructing a needed port (such as ESP port 50). This can result if your firewall program is not configured effectively and is restricting the necessary port( s).
If you obtain this error during a connection as well as you suddenly get the error it might mean one of the following:.
1. Something closed the link;.
2. The VPN Contivity switch where you were attempting to connect to assumed your client was down or timed out;.
3. Your regional ISP did something that disturbed your network connection enough time for the VPN Contivity button to identify your customer was not reacting;.
4. The VPN Contivity change that you are connected to has either logged your connection off or the Switch is no longer reacting, or a device that does not sustain IPSEC NAT Traversal is causing the connection failure.
Activity( s):.
1. Try re-establishing the Contivity connection by clicking the Connect button. If this works, the link was possibly lost because of the Idle Timeout configured on the Contivity VPN Change. If no information is moved through the Contivity connection for a long period of time, 15 mins or more, the Contivity VPN Switch over instantly separates the link;.
2. If you were not able to effectively re-establish the Contivity Link, the dial-up link may be avoiding information from taking a trip in between the Contivity VPN Client and also the Contivity VPN Change. Hang up the dial-up connection and reconnect prior to you try to re-establish a link to the Contivity VPN Change;.
3. If you are still unable to connect to the Contivity VPN Change, open a Command Trigger as well as try sounding the Contivity VPN Switch using the host name or address that you defined in the Location area.
( a) If you get a "Destination Unreachable mistake" there is a routing problem at the ISP.
( b) If you get a "Request Timed Out" error message, the Contivity VPN Change is most likely not offered, and you ought to call your Network Administrator.
4. If you keep obtaining this message as well as are incapable to link, then it might suggest that the Contivity VPN Change is incapable to communicate with the customer due to the fact that it lags some type of NAT (Network Address Translation) device. NAT (Network Address Translation) Traversal permits a number of gadgets on a personal network to access the Net concurrently without each requiring its own external IP address. The majority of resorts and flight terminals that offer Internet connection use NAT to connect to the Web.